How to submit a service request

The Asnad Group Customer Support Portal allows you to log, track, and manage service requests across all Asnad corporate service units. This guide walks you through submitting a new request.

Step 1: Log in to the portal

Visit your Asnad Group Customer Support Portal URL and sign in with your registered email address and password. If you do not have an account, click Register to create one.

Step 2: Click File a Support Ticket

From the portal home page, click the File a Support Ticket button in the top navigation bar. This opens the ticket submission form.

Step 3: Complete the request form

Fill in the required fields: Subject, Priority (Low, Medium, or High), and Description. Include relevant dates, reference numbers, or affected systems. Attach supporting documents if needed.

Step 4: Submit and track your ticket

Click Submit to log your request. You will receive a confirmation email with your ticket number. Track the status at any time in the Tickets section of the portal.